Privacy Policy

Riyans WebTech (“Riyans WebTech”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

Riyans WebTech provides website design, website development, website maintenance, SEO, digital marketing, online advertising, graphics, technical support, and related digital services.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, contact us, request a quotation, purchase our Services, or otherwise interact with us.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name.

• Email address.

• Phone or mobile number.

• Business or company name.

• Business address or correspondence address.

• Website or domain information.

• Information contained in enquiries or project requirements.

• Billing and invoice information.

• Payment-related information necessary to process transactions.

• Communication preferences.

• Information provided when requesting a quotation or contacting support.

• Any other information that you voluntarily provide to us.

We may also collect certain technical information automatically when you visit our website, such as:

• IP address.

• Browser type and version.

• Device type.

• Operating system.

• Approximate geographic information derived from IP address.

• Pages visited.

• Date and time of visits.

• Referring website.

• Website usage and interaction information.

• Cookies and similar technologies.

We do not intentionally request sensitive personal information unless it is reasonably necessary for a specific service and there is an appropriate lawful basis for collecting it.

2. How We Collect Information

We may collect information when you:

• Submit a contact form.

• Request a quotation.

• Purchase or enquire about our Services.

• Contact us by email, telephone, WhatsApp, SMS, or other communication channels.

• Subscribe to communications or newsletters.

• Submit project requirements.

• Make or arrange a payment.

• Communicate with our support or development team.

• Visit or interact with our website.

• Respond to surveys, feedback requests, or marketing communications.

3. How We Use Your Information

We may use your information for legitimate business and service-related purposes, including:

• Providing website design and development Services.

• Providing SEO and digital marketing Services.

• Providing website maintenance and technical support.

• Preparing quotations, proposals, invoices, and contracts.

• Processing and managing payments.

• Communicating regarding projects, Services, invoices, and support requests.

• Responding to enquiries.

• Managing Client accounts and projects.

• Providing important service notifications.

• Improving our website, Services, functionality, and customer experience.

• Understanding website usage and visitor behavior.

• Preventing fraud, abuse, security incidents, and unauthorized activities.

• Maintaining business and financial records.

• Complying with legal, regulatory, tax, accounting, and law-enforcement requirements.

• Sending relevant marketing communications where permitted and where applicable consent or another lawful basis exists.

4. Website Design, Development and Client Project Information

When providing Services, Riyans WebTech may receive information relating to a Client’s business, website, applications, databases, content, users, employees, customers, or other systems.

Such information will generally be used only as reasonably necessary to:

• Develop, maintain, troubleshoot, or improve the Client’s website or application.

• Provide technical support.

• Perform SEO or digital marketing Services.

• Configure integrations and third-party services.

• Diagnose technical issues.

• Perform security or maintenance activities.

• Fulfill the applicable project agreement.

Clients are responsible for ensuring that they have the necessary rights and permissions to provide any personal data or other information to Riyans WebTech for processing.

5. Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may process information on the basis of:

• Your consent.

• Performance of a contract or steps taken at your request before entering into a contract.

• Compliance with legal obligations.

• Our legitimate business interests, where those interests do not override your applicable rights.

• Protection of our rights, property, systems, Clients, or other persons.

• Other lawful grounds permitted under applicable law.

6. Internal Record Keeping

We may maintain records relating to enquiries, quotations, projects, invoices, payments, communications, support requests, and other business transactions.

These records may be retained for legitimate business purposes, including accounting, taxation, dispute resolution, legal compliance, auditing, fraud prevention, and service management.

7. Marketing Communications

With appropriate consent or where otherwise permitted by applicable law, Riyans WebTech may contact you regarding:

• New Services.

• Service updates.

• Promotions.

• Special offers.

• Website or digital marketing solutions.

• Company announcements.

• Surveys or feedback requests.

You may opt out of marketing communications at any time by contacting contact@riyans.in or using the unsubscribe mechanism provided in the relevant communication.

Opting out of marketing communications will not necessarily stop essential transactional or service-related communications, such as invoices, payment reminders, security notices, project notifications, or service suspension notices.

8. SMS, WhatsApp and RCS Communications

Where you provide your contact details and where legally permitted, Riyans WebTech may communicate with you through SMS, WhatsApp, RCS Business Messaging, email, or other supported communication channels.

These communications may include:

• Enquiry responses.

• Project updates.

• Order and service updates.

• Invoice and payment notifications.

• Appointment or support notifications.

• Service alerts.

• Interactive business messages.

• Marketing communications where permitted.

You may opt out of non-essential marketing communications at any time by contacting contact@riyans.org or replying “STOP” where that mechanism is supported.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Operate essential website functions.

• Remember preferences.

• Maintain sessions or login functionality where applicable.

• Understand website traffic and usage.

• Analyze visitor behavior.

• Improve website performance.

• Improve user experience.

• Support advertising and marketing activities where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

Where legally required, we may request consent before placing non-essential cookies or similar tracking technologies.

10. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand website traffic, measure campaigns, improve Services, and display or manage relevant advertising.

Such services may collect information such as IP address, browser information, device information, pages visited, interactions, and other usage information.

Third-party providers may process information according to their own privacy policies and terms.

11. Sharing of Personal Information

Riyans WebTech does not sell or rent your personal information.

We may share personal information where reasonably necessary with:

• Employees and authorized personnel.

• Developers and technical service providers.

• Hosting and infrastructure providers.

• Domain and DNS service providers.

• Payment processors and financial service providers.

• Email and communication service providers.

• Analytics providers.

• Advertising and marketing platforms.

• Software, plugin, API, and technology providers.

• Professional advisers such as accountants, lawyers, or consultants.

• Government authorities, regulators, courts, or law-enforcement agencies where legally required or appropriate.

Third-party service providers may process information on our behalf to provide specific services. Where appropriate, we seek to use providers that maintain reasonable security and confidentiality practices.

12. Legal and Regulatory Disclosure

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with applicable law.

• Respond to a valid legal process, court order, subpoena, or government request.

• Protect our legal rights.

• Enforce contracts, terms, invoices, or agreements.

• Investigate fraud, abuse, security incidents, or unauthorized activities.

• Protect the safety, property, or rights of Riyans WebTech, our Clients, users, or other persons.

13. Business Transfers

If Riyans WebTech is involved in a merger, acquisition, restructuring, sale of assets, investment, or similar business transaction, personal information may be transferred as part of that transaction.

Where appropriate, reasonable confidentiality and data protection measures will be applied to such information.

14. Data Security

Riyans WebTech uses reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the nature of the information and Services, security measures may include:

• Access controls.

• Authentication mechanisms.

• Encryption where appropriate.

• Secure server environments.

• Firewalls and security tools.

• Software and system updates.

• Monitoring and security reviews.

• Restricted access to personal information.

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.

You should avoid sending passwords, payment card information, authentication credentials, or other highly sensitive information through unsecured communication channels unless specifically requested through an appropriate secure method.

15. Payment Information

Where payments are processed through third-party payment providers, payment information may be handled directly by the relevant payment processor.

Riyans WebTech generally does not need to store complete payment card numbers or card security codes.

Payment providers may process information according to their own privacy policies and security standards.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, applications, payment providers, social media websites, advertising platforms, or other external services.

Riyans WebTech is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

You should review the privacy policy of the relevant third party before providing personal information.

17. International Data Transfers

Some service providers, software platforms, hosting providers, cloud services, analytics providers, or other third parties used by Riyans WebTech may process or store information outside India or outside your country of residence.

Where applicable, such processing may be subject to the laws of the country in which the information is processed or stored.

We will take reasonable steps to use appropriate safeguards where required by applicable data protection laws.

18. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or where retention is required by law.

The retention period may depend on:

• The nature of the information.

• The purpose for which it was collected.

• The duration of our business relationship.

• Legal, accounting, tax, or regulatory requirements.

• Dispute resolution requirements.

• Security and fraud-prevention requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal or contractual requirements.

19. Client and Project Data

For website development, SEO, digital marketing, maintenance, or technical support projects, Riyans WebTech may temporarily access Client systems, files, databases, hosting accounts, analytics platforms, advertising accounts, or other project-related systems.

Access will be limited to what is reasonably necessary to perform the agreed Services.

Clients should provide only the access and information reasonably necessary for the project and should remove or change temporary credentials when access is no longer required.

20. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

• The right to request access to personal information we hold about you.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of personal information where legally applicable.

• The right to withdraw consent where processing is based on consent.

• The right to object to certain processing.

• The right to restrict certain processing where applicable.

• The right to request data portability where legally applicable.

• The right to opt out of marketing communications.

These rights are subject to applicable legal exceptions and limitations.

To exercise an applicable right, contact us using the details provided below.

For security purposes, we may request reasonable information to verify your identity before processing certain requests.

21. Updating or Deleting Your Information

You may request an update, correction, or deletion of your personal information by contacting:

Email: contact@riyans.org

We will review the request and take appropriate action in accordance with applicable law.

Please note that some information may need to be retained for legal, accounting, tax, contractual, fraud-prevention, security, or dispute-resolution purposes.

22. Children’s Privacy

Our Services and website are not intentionally directed toward children where applicable law requires parental consent.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

23. Accuracy of Information

We take reasonable steps to maintain accurate information. However, you are responsible for ensuring that the information you provide to us is accurate, complete, and up to date.

Please notify us if your contact or other relevant information changes.

24. Data Breaches and Security Incidents

If Riyans WebTech becomes aware of a personal data breach affecting personal information, we will assess the incident and take reasonable steps required under applicable law, including notification to affected individuals or authorities where legally required.

25. Changes to This Privacy Policy

Riyans WebTech may update this Privacy Policy from time to time to reflect changes in:

• Our Services.

• Technology.

• Business practices.

• Security procedures.

• Applicable laws and regulations.

• Data protection requirements.

The updated Privacy Policy will be published on our website with a revised “Last Updated” date.

We encourage you to periodically review this page to remain informed about how we handle personal information.

26. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Riyans WebTech
Email: contact@riyans.org
Phone: +91 833 586 7834
Riyans WebTech is committed to protecting personal information and maintaining transparency regarding how information is collected, used, stored, and processed.