1. Website Design and Development Services
For website design, website development, application development, WordPress development, customization, and related Services:
- Refund requests must be submitted within 48 hours of the initial payment, unless otherwise agreed in writing.
- Once substantial work has commenced, a refund will generally not be available.
- Work is considered to have commenced when design, development, coding, configuration, research, content implementation, technical setup, or other project-related activities have started.
- If the Client cancels after work has commenced, Riyans WebTech may deduct the value of work already completed and any non-refundable costs before determining the eligible refund.
- Payments for completed or substantially completed work are non-refundable.
2. SEO and Digital Marketing Services
SEO and digital marketing work may begin shortly after payment and may include research, strategy, campaign setup, keyword research, technical optimization, advertising setup, content planning, and reporting.
- Refund requests must be submitted within 48 hours of payment, unless otherwise agreed in writing.
- Once SEO or digital marketing work has commenced, refunds are generally not available.
- Advertising budgets paid to third-party platforms are non-refundable by Riyans WebTech once charged or spent.
- Third-party costs may be deducted from any approved refund.
3. Website Maintenance and Support Services
For website maintenance, technical support, security updates, content updates, and similar Services:
- Cancellation should be requested before the next billing or renewal period.
- Services already provided are generally non-refundable.
- If work for the applicable billing period has commenced, Riyans WebTech may refuse a refund or deduct the value of work already performed.
4. Domain Registration and Renewal
Domain registration, renewal, transfer, and related registry charges are non-refundable once successfully processed, unless a refund is specifically available from the relevant registrar or registry.
5. Third-Party Services and Expenses
The following expenses may be non-refundable:
- Domain registration and renewal.
- Premium themes and plugins.
- Software licenses.
- API subscriptions.
- Cloud services.
- Hosting or server charges, where separately purchased.
- Google, Meta, or other advertising charges.
- Email services.
- SMS or messaging services.
- Payment gateway charges.
- Stock images, graphics, fonts, and other licensed resources.
6. Hosting Services
Hosting is not included in standard website design and development Services unless specifically stated in writing.
If Riyans WebTech separately provides a hosting product with a money-back guarantee, the refund terms for that particular hosting product will be stated in the applicable hosting plan, quotation, invoice, or agreement.
7. Promotional and Discounted Packages
Promotional packages, special offers, discounted packages, bundled Services, and limited-time offers may be non-refundable unless the applicable offer specifically states otherwise.
8. Non-Payment, Cancellation and Service Suspension
If any invoice remains unpaid after its due date, Riyans WebTech reserves the right to temporarily suspend the Client’s website and all associated Services.
The website and all associated Services will be suspended in accordance with Riyans WebTech’s company policy until the full outstanding payment is received.
Suspension may include, where applicable:
- Temporary shutdown or disabling of the website.
- Suspension of website development.
- Suspension of maintenance and technical support.
- Suspension of SEO Services.
- Suspension of digital marketing Services.
- Suspension of updates and modifications.
- Suspension of other Services associated with the Client’s account.
Any restoration, reactivation, backup recovery, or technical work required after suspension may be subject to additional charges.
9. Refund Eligibility
If a refund is approved, Riyans WebTech may deduct:
- Work already completed.
- Development or design costs.
- SEO or marketing work already performed.
- Third-party expenses.
- Advertising expenditure.
- Software, plugin, API, hosting, or server costs.
- Payment processing charges where applicable.
- Other non-refundable costs incurred for the Client’s project.
Therefore, an approved refund may be full or partial, depending on the circumstances.
10. Refund Request Procedure
Refund requests must be submitted in writing.
Clients may contact Riyans WebTech at:
Email: contact@riyans.org
Website: https://riyans.org
The request should include:
- Client name.
- Invoice or order number.
- Service purchased.
- Payment date.
- Reason for the refund request.
- Relevant payment information where required.
Riyans WebTech may request additional information or identity/payment verification before processing a refund.
11. Refund Processing
If a refund is approved, Riyans WebTech will normally process it through the original payment method where reasonably possible.
The time required for the refunded amount to appear in the Client’s bank account, card, or payment account may depend on the relevant payment gateway, bank, card issuer, or financial institution.
12. No Refund for Completed Services
Services that have already been fully delivered, completed, implemented, or substantially performed are generally non-refundable.
This includes:
- Completed websites.
- Completed development work.
- Completed SEO work.
- Completed digital marketing campaigns.
- Completed maintenance work.
- Completed technical support.
- Delivered design work.
- Approved project milestones.
13. Client Approval and Change Requests
Once a Client approves a design, development milestone, functionality, content, campaign, or other deliverable, subsequent changes requested by the Client may be treated as additional work and may incur additional charges.
A change of preference after approval does not automatically create a right to a refund.
14. Fraudulent or Abusive Refund Requests
Riyans WebTech reserves the right to reject refund requests involving:
- Fraudulent activity.
- False or misleading claims.
- Abuse of the refund policy.
- Repeated refund attempts.
- Unauthorized payment disputes.
- Attempts to obtain completed Services without payment.
15. Exceptions
Riyans WebTech may, at its discretion, approve an exception to this Refund and Cancellation Policy in exceptional circumstances.
Any exception granted in one case does not create an obligation to provide the same exception in another case.
16. Contact Us
For refund, cancellation, or billing-related enquiries:
Riyans WebTech
Email: contact@riyans.org
Phone: +91 833 586 7834
Website: https://riyans.org
This Refund and Cancellation Policy should be read together with Riyans WebTech’s Terms and Conditions, Acceptable Use Policy, and Privacy Policy.